FAQ

ORDER & PAYMENT

1. How do I change the currency?

The currency you pay in is determined by the country you pay from and the payment method of your choice. You can change default currency by clicking on the upper right corner of our website, and select the currency you’d like to pay with.

2. Why was my payment declined?

We accepts Paypal, Visa, MasterCard, Klarna, Afterpay, American Express, Diners Club, JCB, Discover and other major payments.

If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.

3. What should I do if I did not receive a confirmation email?

If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You may log into your account on our website and find your orders.
You may also contact us to find out more information through Facebook Messenger. Our Facebook Page is FB页面链接.

4. Can I just cancel or make changes to the order I just placed?

Changes to your order are only possible if the order has not been processed. We process orders very quickly, so changes and cancellations are not always possible. If you would like to change your order information, please contact our customer service team as soon as possible after placing your order with the details of your change/cancellation request. If your order has not yet been processed, it will be possible to change/cancel your order. If the order has already been processed, no changes can be made. We strongly recommend that you contact us by Facebook Messenger. Our Facebook Page is FB页面链接. This will minimize delays in order processing due to changes. Thank you for your understanding.

5. What payment methods do you accept?

We accept the following payment methods:
PayPal Express
PayPal Credit
Klarna
Afterpay
All major Credit/Debit Cards
PayPal Express is a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.

6. How to use "Coupon Code"?

You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon and Bonus Point discount.

NOTES:

Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
Coupons cannot be combined. You can only use one coupon code per order.
Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.